FAQ

All You Need To Know

Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions we receive. Finding the perfect rental can be a difficult process, however, one of our team members will be here to assist you through each step of the way. If you can’t find the answer to your question here, please feel free to get in touch with us. We’d be more than happy to help.

What are we calling rental day?

Our rental day is starting early morning and finishing late evening

WHERE ARE YOU BRINGING TO?

We will need clear access (At least 3 feet) to the place you would like the Bouncy Castle situated. The Bouncy Castle will be wheeled to the location on a trolley. Please tell us at the time of booking if you have any narrow access ways,awkward routes or has to be carried trough the house and we will advise you from there. (In some cases we’re not gonna be able to go trough)

IS THIS MY RESPONSABILITY LOOKING AFTER?

YES

As you may be aware, insurance companies are no longer offering insurance cover to leisure industries such as bouncy castle companies and therefore, we are no longer in a position to provide insurance cover. We are actively trying to secure insurance and will update customers as soon as possible. Please be aware the hirer hiring the inflatable equipment are doing so at their own risk and we specifically disclaim liability for incidental or consequential damage and assume no responsibility or liability for any loss or damage suffered by any person as a result of the use or misuse of any of its inflatables / products.

Do you do deals?

Of couse we do,But we can do a deal with any of the products trying to make you happy as much as we can.

What is your policy for damaged products?

Customers pays THE REPARATION FEES for the the castle if is damaged in the renting time.

Which payment methods do you accept?

Card and Cash but a minimum deposit is required.